Refund Policy
Refund Policy – Sino-Elite Concierge Services
We appreciate your trust in Sino-Elite and strive to deliver premium concierge experiences for all international guests in China. Our refund policy reflects the nature of personalized travel services and our commitment to clear communication.
🔹 General Policy:
All services are custom-arranged and may include hotel bookings, transportation, bilingual assistants, and guided activities. As these services are often prepaid and time-sensitive, our cancellation and refund terms apply as follows:
🔹 Cancellation Timeline:
| Cancellation Date Before Trip Start | Refund Amount |
|---|---|
| More than 30 days | 100% refund (minus transaction fees) |
| 15–30 days | 50% refund |
| 7–14 days | 25% refund |
| Less than 7 days | Non-refundable |
Please note that bank and processing fees may apply.
🔹 Non-Refundable Components:
The following components are non-refundable once confirmed with suppliers:
-
Hotel bookings during public holidays or peak season
-
Customized itinerary design and trip consultation fees
-
Upgraded entertainment or SPA bookings
-
Flights, unless specified by airline terms
🔹 No-Show or Early Departure:
No refunds will be provided in case of no-shows, unused services, or early checkouts.
🔹 Modifications:
We strive to accommodate changes whenever possible. Please contact our concierge at book@sino-elite.com or via WeChat at least 7 days in advance to request modifications. Change requests are subject to availability and may incur additional fees.
🔹 Force Majeure:
In the event of government restrictions, pandemics, natural disasters, or other force majeure situations, we may offer rescheduling or partial credits at our discretion.
