All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Yes, you may cancel your booking. However, cancellation charges will apply depending on how many days remain before your scheduled trip begins. Please refer to our refund policy below.

Refunds are processed based on the time of cancellation:

1. More than 30 days before trip: 100% refund (minus any non-refundable fees)
2. 21–30 days before trip: 80% refund
3. 11–20 days before trip: 50% refund
4. 10 days or less before trip: 10% refund
5. Same-day cancellation or no-show: No refund

Refunds are issued within 15 business days via your original payment method.

If your visa application is denied, we will refund your package cost after deducting any visa application fees and other confirmed non-refundable costs (e.g., hotels, drivers).

Date or service changes can be requested, subject to availability and supplier flexibility. Additional charges may apply depending on the request timing and confirmed bookings.

If travel is canceled due to unforeseen force majeure events (like a government ban, pandemic, war, or natural disaster), we will refund the remaining balance after deducting actual costs already incurred and help you request supplier refunds.

Please email our concierge team at book@sino-elite.com with your full name, booking number, and reason for cancellation. We will assist you promptly.